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Full stack engineer
Department
Digital Department
Job responsibilities
1. Participate in the development, testing and documentation of software projects.
2. Participate in the design optimization of the system and the transformation of the front end structure.
3. Responsible for designing the system architecture and end-to-end solutions of the platform, developing infrastructure such as basic framework/tool chain/component library, and constantly improving development efficiency and system performance and stability.
4. Responsible for core system development and planning, optimize user experience.Job requirements
1. Bachelor degree or above, computer/electronic information related major, solid technical ability.
2. More than three years of full stack web project development and implementation experience.
3. Solid computer knowledge, rich experience in coding, good data structure and algorithm foundation.
4. Proficient in the front (HTML/CSS/JavaScript/Vue/React) and back-end (PHP/Python/Go), the service side (MySQL/Redis/message queue/ES/Django/Tornado/Spring framework) any basic technology, the full stack is better, In-depth understanding of the principles of common development frameworks.
5. Familiar with the current WEB structure, deployment, tuning, familiar with the advantages and disadvantages of various containers, network, IO, multi-threading, high concurrency and other practical experience.
6. Have practical understanding and practical experience of usability, accessibility and other related knowledge.
7. Familiar with Linux (daily operation Shell or perl scripting), with the ability to analyze logs in Linux environment, able to write SQL of the mainstream database MySQL and optimize the performance of statements, skilled in the use of commonly used SQL functions in the work, for slow SQL can be optimized, can optimize the index." -
Overseas after-sales technical support
Department
Technical Support Department
Job responsibilities
1. The pre-sales technical engineer is responsible for cooperating with the sales team to provide technical advice and solutions for customers, understand customer needs and help customers make decisions through technical demonstrations.
2. Responsible for compiling overseas technical data of various projects, providing technical training and support for overseas factory projects, cooperate with operation and factory to ensure the normal operation of the project.
3. Provide technical support for internal operations and overseas factories, and handle technical consultation with external customers.
4. Project quality inspection and supervision, after-sales data collection and analysis, optimization of the project (factory operation process, methods, tools, system data configuration, etc.).Job requirements
1. Major in science and technology, college degree or above, good oral and written English.
2. Experience in electronic product repair, familiar with electronic after-sales repair process, able to independently analyze and repair electronic products, experience in new energy and electronic product technology is preferred, experience in overseas after-sales service is preferred.
3. Proficient in document processing with a strong aptitude for adopting new technologies. Possesses excellent communication, planning, coordination, and execution skills. Demonstrates a strong sense of collaboration, responsibility, and service orientation, along with outstanding problem-solving abilities. -
Overseas service operations position
Department
Project Operations Department
Job responsibilities
1. Responsible for customer service coordination, undertake customer after-sales service KPI, satisfaction improvement tasks, and goals.
2. Responsible for reviewing customer service needs, identifying risks and providing solutions.
3. Responsible for the development of customer service plans, project introduction plans, and implementation.
4. Responsible for the coordination of resources required for customer service, and the guarantee of resource input required for the realization of customer service needs.
5. Responsible for the management of customer service team.
6. Responsible for developing and implementing regular customer communication procedure, preparing service reports, conducting meetings, and the resolution of exception cases..Job requirements
1. Professional knowledge: product and after-sales service related fields of technical knowledge, and market, marketing, business related knowledge.
2. Language: Mandarin + foreign language (such as: English, German, Japanese and other language skills).
3. Project management knowledge, skilled use of office software and tools.
4. Understand basic product technical support and after-sales process knowledge.
5. Communication and coordination ability, analysis and problem solving ability.
6. Ability to cope with pressure, self-regulation and emotional control.
7. Ability to continuously and quickly learn and master new knowledge.
8. 3-5 years of experience in consumer electronics after-sales service, e-commerce after-sales service or professional after-sales service enterprises.
9. 2-3 years of brand/ODM after-sales service representative work experience.
10. Self-driven, takes ownership, dedicated.
11. Customer oriented, focused on customer satisfaction and KPI delivery.
12. Strong sense of purpose, goal oriented.