Digital Services

Digital Service Capabilities: Smart-Driven, Global Service Engine BESENDER builds a global digital after-sales service system through its independently developed BMS smart management platform and BI & AI data engine, turning data into insights and services into growth.​

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Global After-Sales Management System BMS: End-to-End Service Digitization

Integrated service management platform for smart dispatch of global service resources and end-to-end visibility

Core Modules

  • Self-Service Platform (WebPortal)​

    Supports consumer-initiated repair requests, order status queries, and logistics tracking.​

    Compatible with PC/mobile devices, serving overseas DTC sellers.

  • Global Service Provider Collaboration System

    Real-time management of repair shops, store service providers, and logistics partners.

    Supports multi-currency settlement and multilingual work order processing for global service consistency.​

  • Mini-Program Management Tool (PDA)

    Empowers field engineers to efficiently handle work orders and manage service progress.​

    Supports multi-platform synchronization, improving service efficiency and productivity.​

  • IoT Ecosystem Integration

    Integrates with smart product apps, allowing users to submit service requests directly.

    Provides a one-stop service experience, enhancing brand trust and user satisfaction.

Application Scenarios

  • RMA Management

    Supports call centers, end customers, retailers, and other multi-role collaboration.​

  • Work Order Management & Control

    Enables efficient coordination among global repair points, warehouses, and logistics providers.

  • End-to-End Service Oversight

    Covers customer service, quality inspection, repairs, refurbishment, and data management.

BI & AI Data Engine: Making Data the Core of Decision-Making​

Leveraging big data analytics and AI to uncover data value, optimize service strategies, and improve operational efficiency.

Core Modules

  • Smart Prediction & Alerts

    Predicts failure trends based on historical data, providing early warnings for potential issues.

    Optimizes spare parts inventory management, reducing costs and improving turnover rates.

  • Service Quality Analytics

    Analyzes service efficiency, customer satisfaction, and work order cycle times across multiple dimensions.

    Generates visual reports to help managers formulate optimization strategies.​

  • User Behavior Insights

    Analyzes user service request preferences and high-frequency failure scenarios.

    Provides data support for product iteration and service optimization.

  • Automated Decision Support

    AI-driven work order allocation and resource scheduling reduce manual intervention.

    Smart solution recommendations improve service response speed and accuracy.

Application Scenarios

  • Service Efficiency Optimization

    Identifies bottlenecks through data analysis and proposes improvements.​

  • Customer Experience Enhancement

    Optimizes service processes based on user feedback and behavior data.

  • Cost Control

    Identifies high-cost areas and formulates targeted savings strategies.

Why Choose BESENDER Digital Services?

  • Technological Leadership

    Independently developed BMS platform and AI algorithms meet complex global service scenarios.

  • Global Adaptability

    Supports multilingual, multi-currency, and multi-timezone collaboration for seamless overseas expansion.

  • Efficiency Boost

    Automation and smart tools reduce labor costs and improve service response times.

  • High Scalability

    Modular design flexibly adapts to various industries and business scales.