1. The self-service repair platform can be used as Webportal, PC/M, helps DTC sellers develop overseas markets in the fields of self-service repairing, replacement, logistics tracking, and order status inquiry for consumers.
2. BMS system ensures real-time management of global service providers with different service modes, including repair service providers, store service providers, warehousing service providers, logistics, multi-currency, tickets, and can provide multi-port service in different languages.
3. Applet version – PDA, it can improve management efficiency and service productivity, and with multiple ports users can operate and manage service progress and ticket at the same time.
4. IOT software interconnection – It can realize the interconnection with the Apps of smart products. Therefore, consumers can submit service tickets directly through App. It provides consumers with a one-stop solution, which is convenient and efficient, help our partners improve the consistency of services, brand images and gain trust from consumers.
RMA - Webportal System:
It can be developed and provided to users such as call centers, end customers, retailers, etc. It’s suitable for various scenarios.
Work order management and control system:
Collaborative management of service terminals such as global maintenance points, call centers, storage centers, and logistics providers.
Service management system:
implement supervision and process such as after-sales (customer service, quality inspection, maintenance, refurbishment, data) and warehouse allocation (material management, machine management, receipt and delivery) and other information.