Besender’s overseas customer service team has years of call center experience in well-known companies such as Apple, Lenovo, and Lego etc. We provide 7×24-English-speaking customer service, multilingual outbound and inbound services, which are seamlessly connected through the end-to-end IT system, Those including:
- Toll-free phone service and voice communication platform
- CC KPIs inquiry supported
- Provide voice recording to customers to monitor.
- Product knowledge base supported
- Tickets to users' email
- Technology simplified operational processes
- Analyze user behavior
- Telephone cold call pre-sales service
- Periodic performance reports
Call center
Through Besender’s one-stop services such as process management, training management, data management, IT system support, etc., consumers’ problems are solved effectively and timely. We also have the conmunication skill to encourage consumers to leave good comments to present nice brand image. Efficiently reducing operation costs and solving problems such as recruitment, training, management, and personnel retention issues.
